Nimble or Not?

Nimble or Not?

  Trying to compete with the big guys in today’s ever-changing retail world can be a hard hill to climb for independent grocery businesses. We don’t have the budgets, the manpower, or the sheer geographic scope to match up toe-to-toe. But what we do have is...
Customer Intelligence as a Service

Customer Intelligence as a Service

  Retailers of any size that fail to understand competition has fundamentally changed—from decades of product-driven practices to a true customer focus driven by share-of-wallet and lifetime value—are destined for a challenging future. Competition today is...
Retail Success Depends on How You Answer These Questions

Retail Success Depends on How You Answer These Questions

Retail success today and going forward is dependent on customer focus—how well the retailer serves each and every shopper. Retailers can shift from a product focus to a customer focus by asking several key questions from the perspective of the customer, and then...